File a Claim.

FanShield was created by fans for fans. Our entire team loves going to live events and lives for those experiences, but we understand that in an industry where the best tickets go on sale weeks, if not months in advance, that we don’t always have control over what life throws at us. We want to go to that concert, watch our favorite team at that game, let our hair down at that festival, BUT life happens and the unexpected can come up. That’s where we come in.

If you cannot attend your planned event and need to file a claim please click the appropriate button below to take you to our claims pages based on your country of residency (Just a heads up! A new window will pop-up to file your claim.)


Terms, Conditions, and Coverage my vary by country, state, event, underwriter, and other factors. See Application and Individual Policy for full details.



We understand that what usually brings the two of us together is not under ideal circumstances and that you would much rather be at your event than filing a claim with us. That being said, we promise to treat you the way we’d expect to be treated, while processing all claims fairly and by the exact Terms & Conditions in your policy. We pride ourselves in approving 100% of all valid claims, in short order, and getting your money back so that you can move on, quickly and painlessly.

IMportant info

This is the boring (yet, important) part as you should know who you are buying your policies from because unfortunately, there are a lot of copy cats out there who have not gone through the diligent process of being licensed in the United States. We’d like you to know that we follow all of the stringent rules of the appropriate Departments of Insurance so that we can protect you as a consumer.  If you would like to view our license info please contact us.